Mediation is a method of alternative dispute resolution that avoids courts altogether. The two parties agree to solve their differences with the help of a mediator. Unlike in arbitration, the decision of the mediator is not legally binding, though the two parties might have to sign a contract based on said decision which would then fall under the regular contract laws of the country.
Businesses and individuals might choose mediation because it is quite often a faster, cheaper and less stressful way to resolve a dispute. The two parties can still use lawyers when in mediation, but the process is less formal and their role is advisory. Mediation lawyers in the US can help you choose your next steps and explain each part of the process.
Many companies prefer to go through mediation, because it will not put as much of a strain on their resources. Furthermore, company secrets will be able to stay private, as the process of mediation is not a public affair.
If you or your company have found yourselves in a dispute, then mediation is an option to be considered. Among the profiles listed in myLawyer, there are many mediation lawyers who should be able to explain how mediation works.